Your personal data is a trust we take seriously. This Privacy Policy details how 9koi collects, uses, stores, and protects your information — in line with industry best practices and applicable data protection requirements.
Your data is safe with 9koi. 256-bit SSL encryption is active on every session.
Frequently Asked QuestionsPolicy Summary: 9koi collects your personal data solely for account operations, security, and service improvement. We do not sell your personal data to any third party for marketing purposes. All data is stored with banking-grade encryption and protected at all times.
9koi collects various types of personal data depending on how you interact with our platform. Generally, data collection occurs through three main channels: account registration, ongoing platform use, and communication with our support team.
| Data Type | Example | Primary Purpose |
|---|---|---|
| Personal Identity | Name, MyKad, date of birth | KYC verification, AML compliance |
| Contact Information | Email, phone number | Account communications, notifications |
| Financial Data | Bank account, e-wallet | Deposit & withdrawal processing |
| Technical Data | IP address, device | Security, fraud prevention |
| Transaction Data | Wagering history | Account records, regulatory compliance |
9koi uses collected personal data solely for lawful and necessary purposes in operating the platform and delivering the best service to you.
Important: 9koi does not use your personal data for third-party advertising unrelated to 9koi's own services. Your data is not sold, rented, or exchanged with any external company for their marketing purposes.
In the course of its operations, 9koi needs to share certain data with specific service providers. This sharing is done strictly on an operational-need basis and is subject to strict confidentiality agreements.
All third parties working with 9koi are contractually bound to use the data received solely for the specified purpose and may not disclose or use it for any other purpose.
SECTION 049koi continuously invests in the latest security technologies and procedures to protect all members' personal data from unauthorised access, disclosure, alteration, or destruction.
While 9koi takes all reasonable security measures, no system in the world is 100% immune to risk. You also play an important role in keeping your account secure — enable 2FA, use a strong password, and never share your login credentials with anyone.
9koi uses cookies and similar tracking technologies to enhance user experience, ensure the platform functions correctly, and gather analytics data that helps us improve our services.
You can manage cookie settings through your web browser settings at any time. However, disabling certain cookies may affect the functionality of some parts of the platform.
SECTION 06As the owner of your personal data, you hold several rights recognised by 9koi that you may exercise at any time through our support channels.
SECTION 079koi retains your personal data for as long as your account is active or as needed to provide services to you. After account closure, certain data may be kept for a longer period for the following reasons:
Once the designated retention period has ended, your data will be securely deleted or anonymised from 9koi's systems.
SECTION 08The 9koi Platform is exclusively for adults aged 18 and above only. 9koi does not intentionally collect or process personal data from individuals under the age of 18.
Should we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who become aware that their child has registered on this platform are requested to contact the 9koi support team immediately.
SECTION 099koi reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new technologies, legal requirements, or other relevant reasons.
If you have any questions, concerns or requests regarding your personal data or this Privacy Policy, you may contact 9koi through the following channels:
Our team will endeavour to respond to all privacy-related enquiries within 5 business days.
Have more questions about how 9koi manages your data? Visit FAQ page us for more information. You may also read our Terms and Conditions 9koi to fully understand the framework governing your use of our platform.
9koi recognises your rights as the owner of your personal data. Below are the rights you may exercise at any time by contacting our support team.
You have the right to request a copy of the personal data we hold about you at any time. Requests will be processed within 14 business days.
If any of your personal data in 9koi's systems is inaccurate or outdated, you have the right to request a correction through your account settings or our support team.
Under certain circumstances, you may request the deletion of your personal data. Such requests are subject to applicable legal retention obligations.
You may request that we restrict how we process your data in certain situations while any dispute is being investigated.
You have the right to receive your personal data in a machine-readable format to facilitate transfer to another platform if needed.
All data in transit is protected by 256-bit SSL. Sensitive data in the database is encrypted with AES-256 algorithm — impossible to read without the correct encryption key.
The 9koi KYC verification process uses an integrated system that ensures your identity documents are stored and processed to the highest data protection standards.
9koi has never and will never sell, rent, or exchange members' personal data to third-party advertisers or data brokers for any purpose.
In the event of any security incident involving your data, 9koi is committed to notifying you within the timeframe specified by industry best practices.
9koi's security infrastructure is reviewed regularly by our internal team and independent external auditors to ensure data protection is maintained at the highest level.
9koi's privacy policy and data management practices are designed in accordance with international data protection standards to ensure a consistent and accountable level of protection.